It is your responsibility to back up stored data before returning your Hardware. Not sure where else to turn to for assistance, this seems to be a very cut-and-dry case for an RMA so I'm pretty stunned to be told the damage is not covered. If not, I'll probably just cut my losses and get a refund. Might cancel my reservation and wait a year or two for the thing to 1) readily available and 2) all these issues to be ironed out. © 2023 Valve Corporation. my new friend May 13, 2022 @ 10:06am. I recently received a steam deck but have had to return it due to it constantly rebooting due to the battery cutting off mid gameplay even though the steam deck has a full charge and can then be only woken back up by attaching the power cable. Every time you take apart that silver sticker, it gets worse. Bad RMA experience - UK. No rma. RMA time . even though ur deck is 99%, its not 100%. The only exception is RB takes a screenshot. I've been asking to steam support about the RMAs but they keep saying "we are steam support, we don't know, that's handled by RMA department". Steam initiated an RMA. how long have you waited to get your RMA? I. If you'd like to attach a file or screenshot to. my Steam Deck stopped charging after connecting it to an USB Hub. Unit arrived at warehouse (Netherlands) on April 4th. I'm interested in hearing about the experience of others who have returned their Steam Deck through Valve's RMA process in the UK, specifically about how long it took and what level of tracking you had through the process. Select Yes to confirm. It’s the 8th day (counting that friday/monday were bank holidays) and even tho i asked for a tracking number or some update. I had to RMA AGAIN. EU 512GB 18. ago. Yeah, I wasn't sure if I'd get a new Deck or mine repaired, but it looks like I'm getting mine back which I'm not upset about. I truly think you'll be fine. Unit arrived at warehouse (Netherlands) on April 4th. Our return center will verify the contents of your shipment once it is delivered in Prague and will process your return. I left a couple notes inside asking for it back rather than a substitution. We are happy to announce today that our new Steam Deck repair centers are now open. Steam Deck works great for few months but it starts having similar issues again. So I soon get my third SteamDeck. Every response I got from steam came 1-3 days after my messages, and was written by a new agent every time, often. Looking at the Steam Deck product. On July 15, Valve officially revealed its long-rumored handheld gaming PC, called the Steam Deck. The repair shop replaced the right thumbstick and had it working for a little while afterwards. Messages. Rumble motors are in controllers like Xbox or playstation. I packaged up my Steam Deck and got it to UPS that same day (August 2nd). Steam Deck > General Discussions > Topic Details. How to check fan mfr without opening Steam Deck. Select your issue to review troubleshooting information and contact Steam Support if necessary. Valve first announced. Also, I bought this Deck (256GB) second-hand. Video here. The rma process is unlikely to solve that particular issue for you. - Get an email saying Steam Deck's ready to ship on June 1st. It will take 2 weeks to RMA. Last edited by @R+5 ; May 27, 2022 @ 11:08am So. That doesn’t work, I guess RMA time. The right one vibrates nicely and click is "satisfying". The Steam Deck is on its way to Valve, I'm from Austria by the way. HourGlassGalaxy • 8 mo. Theoretically, no you can't RMA a device that you destroyed with water. 6 nm APU. April 26 (AM): Parcelforce Dispatch Notification. 1. 07. 07. (You can leave the one holding the heat sink on in place!) 3. Steam initiated an RMA. Mar 31, 2020 149. Go back into haptics settings and set them both back to 5 and then turn off the haptics completely using the toggle switch. After spending a couple of days waiting for steam reply and going back and forth with stock answers i was finally. I already contacted Steam Support so please don't comment telling me to do it. I had to foot the shipping costs back to the US and use a freight forwarder to get. Sent it to Steam on Saturday the 21th. Getting a little bit impatient at this point. Steam Deck Steam Gaming. For the internal option, you’ll need to purchase an NVMe M. #1. The warranty is 1 year in US, I think in Europe they have a minimum rule of 2 years. They refuse to send me a replacement until their “investigation” is complete. ETA is March 9th! Edit 2: Left origin facility March 7th! Edit 3: As of 5:32 AM, March 9th, Steam Deck is out for delivery! Final Edit: 11:04 AM on March 9th, the Steam Deck arrived. Originally posted by Corey: Originally posted by thoughtsofspeaking: How long is the general. At least everything I set up on deck is relatively easy to set up again I did a factory reset yesterday. " "We're happy to announce that Steam Decks will start shipping in Japan, South. how long have you waited to get your RMA? I. Oni Oct 6, 2022 @ 2:42pm. PC parts and laptop manufacturers allow you to open up the laptop and replace things like the ram, storage or battery without voiding the warranty. yeah, you should be able to. 3. I was unsure to RMA because there are probabilities to receive a new unit with the same problem or even worst. Amarand Agasi Nov 27, 2022 @ 1:21pm. my new friendSo. The last game I played was Titanfall 2 and I chose that because the reported campaign time was about 7hrs and mine was 20 hrs to completion. ETA is March 9th! Edit 2: Left origin facility March 7th! Edit 3: As of 5:32 AM, March 9th, Steam Deck is out for delivery! Final Edit: 11:04 AM on March 9th, the Steam Deck arrived. They then instantly sent me a RMA form which I boxed up and return time was stated as “as soon as it is. Expensive_Average305. EDITED: 04. Tomorrow: expected delivery. maybe your best option is to buy a gps tracker like those used with cars, and glue it to the deck. So. Unit arrived at warehouse (Netherlands) on April 4th. Most people who had to RMA are simple waiting 2 weeks to a month and getting a replacement, which functions. You should only include your PSU if you are returning your device for a charging issue. STEAM DECK RMA nightmare due to dying battery. How to check fan mfr without opening Steam Deck. Turn around time is good, anything from 1 week to 6 months. So. how long have you waited to get your RMA? I am based in Germany. Regarding to my steam deck, I only had the backlight bleed issue, everything else works very well. 13 April 2022: Got shipping notification from Steam. FedEx delivered my unit to RMA warehouse 3/14. This afternoon I carefully packed the Stream Deck in the original packaging and sent it back. If your issue is under warranty, Valve will continue fixing free of charge. Navigate to the Power Menu. You may have to briefly plug the charger in to get it to. It is just crazy how the issues with the steam deck are getting frequent, especially the backlight bleeds. Unit arrived at warehouse (Netherlands) on April 4th. I've been dealing with a stuck pixels and blue "slashes" that appears on the screen depending on the colors. Part of the RMA instructions say: Include the following items inside the box: RMA instruction sheet, bar code up. My Deck has already been refused once by DHL (and returned to me), and according to the DHL guy at my town, he knows at least 4 other cases (pop ~90k). We are unable to modify the RMA at this time as it has already been processed. Yes. Let me know if you still need help. Today I finally received my replacement Deck. Choose Battery storage mode, and confirm. Todas las discusiones > Foros de Steam > Hardware and Operating Systems > Detalles del tema. I had a similar problem on my first 512GB Steam Deck that required it to be RMA'd for a 2nd time. I still have no update and waiting for a new unit to be shipped to me. Recently sent of my steam deck for an issue since getting the device, the R1 button never really worked and would register double taps on any click. So I had to contact Steam and set up an RMA. The hardware failure rate for all PCs is somewhere between 0. Power the Steam Deck down normally (choose Shut Down from the Power menu) Hold down the Volume+ button and press the power button. For anyone who's curious how long these things might take, here's my complete timeline with the Deck so far: 11 April 2022: Got. My Steam Deck's been great, silent fan and all, great experience. Time before freeze is totally random, running from a few minutes to a few hours. Oriax Dec 22, 2022 @ 2:04pm. Steam initiated an RMA. shipped to valve rma center in netherlands 08. I contacted valve support, but I don't think I want to RMA my deck and wait two weeks for a new one to come back, only to have. invision2212 Oct 15, 2022 @ 3:52pm. 5/23 - FedEx delivered the RMA to Valve. Restart the Steam Deck. ) Step 2: Remove the shield screws and then the shield itself. Got my Steam Deck back from a second RMA in December. Tech Support. Perhaps it's not refurbished 😅. subscribers . - Steam Deck arrives at their warehouse in IL on May 20th. JSAUX 2-Pack Steam Deck Screen Protector, Ultra HD Glass Protector 9H Hardness Easy to Install with Guiding Frame Scratch Resistant Tempered Glass for Steam Deck/Steam Deck OLED, Come with Toolkits $9. Great service! Since everything was closed, I took it in on Monday and got it shipped off. Some people are reporting issues with 0% battery or not being able to turn the Steam Deck back on unless plugged in after it shuts off randomly. They didn't steal it. how long have you waited to get your RMA? I. I'm interested in hearing about the experience of others who have returned their Steam Deck through Valve's RMA process. 1. Plugged it in, turned it on, tested all buttons and touch screen through the settings. The first RMA was for an extreme right thumbstick deflection, basically pegged out in the full up position when it was actually centered. but nothing so far. On the Steam Deck, select your profile picture in the top-right corner > select "Account Details" > select "Devices" > select your Steam Deck > scroll down to the Fan Manufacturer details. I'm from Germany, and this goes too far for initiating an RMA process. I still have no update and waiting for a new unit to be shipped to me. If you have any other questions in the meantime, please let us know. I can’t say for sure but in general with RMA’s I would count on at LEAST a week and a half and that’s if everything goes smoothly. It's unfortunate because the Steam Deck really is a great device, but it's defect rate just seems way too high. 27/07-Steam deck crashed and refused to show anything other than a black screen. saying they had ordered a repair part- no reference to a ticket number, item description. . When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. Using the D-Pad and A to select, navigate to "Setup Utility". Literally nothing happens when using them. RMA status is they haven’t received it yet. Please note the statutory warranty in your jurisdiction will apply to your Steam Deck. Originally posted by TheDigitalJedi: Today I just received my new Steam Deck via the RMA process. For Valve Index, Steam Deck and related components and accessories (individually and collectively "Hardware") you have the right to cancel any purchase of the Hardware on. I still have no update and waiting for a new unit to be shipped to me. blackbalt89 • 1 yr. Valve already has my address, so there is no business for a support. Typical. Fking. SPARTAN VI said: Wife and I got our Decks today. I have returned 3 steam decks now. put it into battery storage mode, then wake with charger like then it arrived. So basically, every time you open the Deck, it loses. It reached the return center on August 5th and support said it had finished processing on August 9th. Borrowing my friend's devkit we managed to capture the difference between intolerable, tinnitus-aggravating screeching of the "Delta" fan shipped with retail models (in at least model serial 2020) and the quiet, lower. Steam initiated an RMA. ago. Repairs for issues covered by warranty are free of charge. RMA warehouse sent final shipping notice (for new unit) 3/25. Please try the following: Unplug and re-plug your PSU from the Steam Deck; wiggle the plug a little to ensure it's plugged in all the wayFor now, if your Steam Deck does go 'missing' in transit, file a support ticket with Valve and work with the shipping carrier for lost package protocols, and hopefully, your much-coveted Steam. even though ur deck is 99%, its not 100%. 05. Eaten By A Dream Dec 12, 2022 @ 11:29pm. October 7th - Tracking showed packages arrived in Havant, Southampton, UK. They received my steam deck today. Every time you take apart that silver sticker, it gets worse. Steam Deck RMA Circus. Played on it for probably a total of 10 hours before I noticed a few dead pixels popping up on screen. Unit arrived at warehouse (Netherlands) on April 4th. Here you can find the saved logfile. 1 year manufacturer warranty that covers defects. sachitgul • 8 mo. Enter bios on power on (power + Vol+) with power supplier disconnected. I like many others I was one of the unlucky new Deck owners who experienced constant freezing/crashing when opening games after receiving the device. This normally takes an additional 1-2 business days, but clearance through customs can sometimes take longer. Once in the BIOS menu, unplug the power supply. Mine booted up instantly, no issues. HAPTICS-Haptics on both the left and right side were noticeably stronger and more consistent than my Q2 DeckHello, my steam deck was not charging so I did RMA , the DHL status said they received the package on 9th June but still no answer from my new steam deck shipment. Restart the Steam Deck one last time. Reply. And what to do if you end up with a broken version of. Would love a easy backup solution as opposed to a start. Leave the deck on this screen until it dies on its own. how long have you waited to get your RMA? I. This was the answer: Thanks for providing the requested information. This video was sent to Valve, and confirmed to be within the expected parameters of Steam Deck. . TekSone 512GB - Q4 • 8 mo. So I guess this does not help. I even reached out to a valve employee for additional info. I was on steam support with the same issue, Valve is replacing my steam deck with the RMA. The first one had mushy triggers and an enormous stick drift on the right stick. . Steam Deck 3. I still have no update and waiting for a new unit to be shipped to me. It's been a total of 10 working days Today, 9th of November - I receive my deck back. Hold Volume+ and press the power button once to boot into BIOS. My steam deck has a weird defect, and I didn't know it until almost 30 days into my ownership. setibeings • 10 mo. Press Steam button. During this time I would often search Reddit for similar experiences to give me an idea of what the process might be like. 3/5 RMA created 3/7 Shipped 3/10 delivered. 6. At least with the system re-image I was able to get a good amount of gameplay into my titles before it crashed. No company ever asked me to provide full contact details to initiate an RMA process before. Valve already has. YMMV : r/SteamDeck. I finished side mission and when my Team was walking out of the portal, sunddenly graphic started to look funny and game dropped to slideshow. Will Steam Deck work with PC VR headsets? While technically a PC VR headset can be connected, the Steam. RMA warehouse sent final shipping notice (for new unit) 3/25. kiwii4k • 1 day ago. Pricing will be critical for the Steam Deck 2, with a possible price point of. Worked fine for 3 months until today it just decided to lock itself to ridiculously low frequency values that make any game unplayable. My deck arrived at the facility Tuesday morning 3/8. Then yes you RMA. com my Steam Deck stopped charging after connecting it to an USB Hub. A typical industry time is 5-10 workdays for RMA, that's after it arrives to the workshop. put your RMA slip inside the steam deck box. If your deck turns on automatically, unplug it and let it die a second time; It is important that the deck starts at 0% and stays turned off for step 4. Took about 2 weeks after I sent back my deck to get a new one. If your device is out of warranty, the company will offer to fix it up. Limited Edition carrying case with removable printed liner. I was told by support that turn around time is 5-8 business days, but reach out if it’s been longer than 2 weeks. In this video I am talking about the RMA process and how it went down for me after my Steam Decks' screen was broken. • 2 yr. Steam initiated an RMA. • 5 mo. My new deck works perfectly. I see many people having trouble with Wifi randomly shutting off oot of the box. Let it FULLY charge from 0% all the way back up to full while it stays off; This should take approximately 5-8 hours. Second re-image and this time Steam Deck's own built in "reformat" function destroyed my MicroSD. Those RMA'ing Decks have see around the same turn around times. The system will not go to sleep in this mode. RMA wait time for you? my Steam Deck stopped charging after connecting it to an USB Hub. ago. The failure rate for the first year is as much as 5%. You should only include your PSU if you are returning your device for a charging issue. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. Unit arrived at warehouse (Netherlands) on April 4th. " "We're happy to announce that Steam Decks will start shipping in Japan, South. After waiting for almost a year, I finally received my 256GB model from Valve on the 13th. Best. beebacked • 1 yr. Premium anti-glare etched glass. 4" Diagonal display size. 2. ago. That doesn't seem like good design considering the screen is oled. my Steam Deck stopped charging after connecting it to an USB Hub. how long have you waited to get your RMA? I. Buy a scalped steam deck on ebay, then rma it. My fan RPM is above. 99 ($5. Print the shipping label and place it on the exterior of the box. Mar 31, 2020 149. Leave the deck on this screen until it dies on its own. they may let you pay for a repair though. how long have you waited to get your RMA? I. The Steam Deck’s internal hard drive can be upgraded, both internally and with external storage. 00/Count)For Reference, here are the details on the "repair". You also need to reset the OS. Just wanted to point out some differences I have noticed between two Steam Decks. They received my Steam Deck a couple days ago. r/SteamDeck. Apr 22, 2002. Record the tracking number from the shipping label and keep it in a safe place. So basically I will have 3 choices:. Steam initiated an RMA. We are happy to announce today that our new Steam Deck repair centers are now open. You're without your Steam Deck until the replacement/repaired unit arrives. At the time I got the deck, I assumed it was a steam in the material and ignored it. Wait with RMA or bite the bullet? Got my Steam Deck 256GB today. • 7 mo. Yesterday evening I created a support ticket, today I got the RMA label to send back the Steam Deck. Perform this BIOS drain 1-2 more times until the deck is so low on battery that it can no longer even make it all the way into the BIOS before dying. Valve's support page recommends holding the. I waited two and a half weeks for the replacement to get shipped… only for an empty case to arrive. SPARTAN VI said: Wife and I got our Decks today. UK RMA Experience. I shut down the deck and carefully changed the SSD with the help of a YouTube video and may have forgotten to pull the battery plug while removing the. Video here. Choose Battery storage mode, and confirm. Worked fine for 3 months until today it just decided to lock itself to ridiculously low frequency values that make any game unplayable. largelylegit. Wonderful, thank you. A solid white LED indicates the Deck is drawing power. I'm guessing it'll be at least Friday before they get my console if not Monday (I hate FedEx), and then turnaround middle of next week, and then maybe I get it middle of the week after. In Power you got Auto boot on AC attach. it never went below that threshold (when the issue happened, it dropped to 200 every time). I got my steamdeck on April 21 from eBay. They just need to transfer the warranty to you if they registered it. Re-install Steam OS ( tries to keep files and games ) Re-image the deck ( basically factory reset it ) Both these steps require the OS backup on a. [deleted]Very impressed with Steams RMA so far. ) remove or loosen all screw holding the motherboard to the chassis. I waited nearly two weeks to submit an RMA request for my Deck that couldn't stay on battery power for more than an hour because I saw how long the wait times were for people who had done the same. This video was sent to Valve, and confirmed to be within the expected parameters of Steam Deck. The console is at 50-55C, so nowhere near throttling. Wasn't an issue in lower demanding games like monster hunter rise so I didn't notice the issue for two. Unit arrived at warehouse (Netherlands) on April 4th. Also had to RMA. I'm surprised there's not some calibration that makes your off center the new center. [deleted]Folgen eines Widerrufs. All time are EST, and I am located in Michigan. On the left sidebar, you can see many different folders and places. As a 2-time RMA'er on the east coast, that's been my experience at least 🙃Got my 512gb Deck yesterday. YMMV. Yes, but according to some you need the original transaction number. darth miike Apr 30, 2022 @ 12:22pm. Your Steam Deck should now power down into storage mode. When I went to lower the price eBay told me to list it at $940 because that was the average going price. Update: Steam sent me another one, and it arrived today (Sunday. Unit arrived at warehouse (Netherlands) on April 4th. Then I got a tracking email August 13th for my replacement steam deck. Yes you can, warranty is with device not accounts or users. I spent a lot of time troubleshooting and trying my own solutions to avoid RMAing but the RMA procedure ended up being pretty good for me. No company ever asked me to provide full contact details to initiate an RMA process before. Hello, I had to reach out to support because the haptic feedback on my Deck rattles. Last edited by @R+5; May 27, 2022 @ 11:08am #2. ago. 3. I believe a portion of Steam Decks have faulty Wireless Cards. #15. great. . Sadly, when I got mine, I had a bunch. March 17, 2023. So I sent my steam deck to be fixed this Tuesday and I was wondering how long it normally takes to get it sent back Related Topics Steam Deck Steam Gaming comment sorted by Best Top New Controversial Q&A Add a Comment. Update 11/28 - Here’s the response from Valve… unbelievable. Fingers crossed. ago. New unit was like 2 days faster. The left one is vibrating noticeably louder and clicks feel much worse - and in Desktop Mode left clicks don't seem to register at all. iFixIt can get me parts overnight, and the repairs are less than an hour. Video/photograph and record everything prior to sending in your deck for any RMA work. Unit arrived at warehouse (Netherlands) on April 4th. 1. Unit arrived at warehouse (Netherlands) on April 4th. Seems like an RMA is inevitable and all the time and resources I have spent so far are more wasteful. I hope Valve gives you a real answer. I still have no update and waiting for a new unit to be shipped to me. Applied updates and all that jazz. However, wife's Steam Deck refuses to boot. I was able to remote play games without an issue for a longer stretch of time, but still ran into it. The repair shop replaced the right thumbstick and had it working for a little while afterwards. jp ". After all, while a repair may be more cost-effective, mailing out a new Steam Deck saves time and is likely to result in a satisfied customer. So I ship my Deck back to Carol Stream, IL that Monday and tracking shows they received it on March 29. 4. 5. EDITED: 04.